Shipping Information

Pineapple
Zoo
SHIPPING INFORMATION

Your order is important to us! Our packages are shipped directly from our warehouse and usually ship with UPS or USPS; every order includes a tracking number so you can rest assured knowing your package is safe, secure, and on its way! If you are not completely satisfied with your purchase we offer a full 90 day extended refund policy.

WE PAY SHIPPING ON ORDERS $45+ FREE WORLDWIDE SHIPPING ON ORDERS OVER $45!
• Shipping over $10 takes 10-15 business days. • Customer service response time is 2-12 hours.
• Tracking number provided for every order. • For every package shipped we plant a seed.
• 30 day money back guarantee. • 90 day extended refund policy.
• We use encrypted SSL security for 100% protection. • 256-bit Advanced Encryption Standard Protocol.

AFTER YOU'VE CHECKED OUT:

WHEN WILL MY ORDER BE PROCESSED?

Please allow some time for processing, shipping time is 10-15 business days for items over $10. All orders are processed and shipped from our warehouse. Once we have processed your order a carrier will pick up your package from our distribution center. Packages are scanned when they leave the center. You will receive a tracking number and updates every step of the way.

Shipping Confirmation
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

Delivery
Your local customs office may force inspection of your package, which can delay estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise you about how and where your delivery can be collected.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. When your order has been processed and is ready to leave our distribution center, you will receive a second email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS or DHL) has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

*Please allow 12-48 hours from the time you place your order for it's status to update.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! Pineapple Deals provides our loyal customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with your property manager or apartment office.

If you are still unable to locate your package, we will contact the shipping carrier to discuss the issue and file a claim with them on your behalf.

DO YOU SHIP INTERNATIONALLY?

Pineapple Deals is proud to provide service to customers all across the globe! The default pricing on our site is in USD, the conversion rate depends on the financial institution you used to complete the transaction. The site will show default currency in US Dollars on the checkout page.

It usually takes 7-21 business days for international shipping, however, in some instances delivery may be delayed depending on your country's customs.

*Due to humanitarian conflicts in some countries, we cannot ship to certain zones

**Certain items, like heavy items, may not ship to your country. We're sorry that we may not be able to provide you with equal access to all items on our site.

CANCELLATION/CHANGES

We process and ship orders quickly (we’re fast!), if you need to change or cancel your order, please Contact Us immediately. Once our warehouse has processed your order, we may be unable to cancel the order, so we will work with you to find a solution.

WILL I BE CHARGED WITH CUSTOMS AND TAXES?

The cost of your includes the tax rate applicable to your shipping location, so your package shouldn't be held up at Customs. Import duties and related customs fees may be charged which are determined by your local customs office. Payment of these charges and fees are your responsibility and will not be covered by us. We cannot be held responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

**DUE TO THE HIGH VOLUME OF ORDERS WE ARE RECEIVING YOUR SHIPMENT MAY TAKE LONGER THAN USUAL. REST ASSURED, WE ARE WORKING HARD TO GET EVERYTHING OUT ASAP. WE KNOW IT MAY BE FRUSTRATING TO WAIT LONGER THAN EXPECTED FOR YOUR ORDER, BUT THE ONE THING WE DON’T WANT TO DO IS SACRIFICE THE AVAILABILITY OF OUR PRODUCTS TO ALL OF OUR CUSTOMERS. THANKS FOR UNDERSTANDING.

Find Answers to More Frequently Asked Questions By Clicking Here.

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