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Terms & Conditions

Legal mumbo jumbo that our lawyers made us put here.
*These statements have not been evaluated by the Food and Drug Administration. products are not intended to diagnose, prevent, treat, or cure any disease. The information on this website is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. For more information pertaining to your individual needs please see a certified health practitioner.

Pineapple Zoo provides our services to you, subject to the following conditions:

This website is operated by Pineapple Zoo. Throughout the site. the terms "we, "us," "our," "We, "Us," "Our," and "pineapple zoo," refer to Pineapple Zoo. We offer this website and use of our intellectual property on other forms of media, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, notices, Terms, Conditions, Policies, and Terms & Conditions stated here.
By visiting our site and/or purchasing something from us you engage in our "service," and "Service," and agree to be bound by the following terms and conditions ("terms," "Conditions," "Terms & Conditions," "Terms"). including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site and Pineapple Zoo's intellectual property including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms & Conditions carefully before accessing or using our website or intellectual property. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.
Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

online store terms
By agreeing to these Terms & Conditions you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the service violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

general conditions 
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content may be transferred unencrypted and involve (a) transmissions over various networks: and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms without express permission of Pineapple Zoo. 

prohibited uses
In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose: (b) to solicit others to perform or participate in any unlawful acts: (c) to violate any municipal, provincial, state, federal, or international regulations, rules, laws, or local ordinances: (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others: (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, mental ability: (f) to submit false or misleading information: (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet: (h) to collect or track the personal information of others: (i) to spam, phish, pharm, pretext, spider, crawl, or scrape: (j) for any obscene or immoral purpose: or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

license and site access
Pineapple Zoo grants you a limited license to access and make personal use of this website, not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Pineapple Zoo. This license does not include any resale or commercial use of this site or its contents: use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; any use of data mining software or data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written consent of Pineapple Zoo. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Pineapple Zoo and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Pineapple Zoo’s name or trademarks without the express written consent of Pineapple Zoo. Any unauthorized use terminates the permission or license granted by Pineapple Zoo. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Pineapple Zoo so long as the link does not portray Pineapple Zoo, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo from Pineapple Zoo or other proprietary graphic or trademark as part of the link without express written permission.

When you visit or contact Pineapple Zoo, you are communicating with us electronically. You consent to receive communications from us electronically.

reviews, comments, e-mails, and other content
Reviews, comments, e-mails, and other content: Visitors may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing upon intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Pineapple Zoo reserves the right (but not the obligation) to remove or edit such content. If you post content or submit material, and unless we indicate otherwise, you grant Pineapple Zoo and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Pineapple Zoo and its associates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you will indemnify Pineapple Zoo and its associates for all claims resulting from content you supply. Pineapple Zoo has the right, but not the obligation, to monitor and edit or remove any activity or content. Pineapple Zoo takes no responsibility and assumes no liability for any content posted by you or any third party.

If at our request you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments".). you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence: (2) to pay compensation for any comments: or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, slanderous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous, slanderous, or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service and/or our intellectual property. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

personal information
Your submission of personal information through the store is governed by our Privacy Policy and Terms & Conditions.

cyber security
If you use this site you are responsible for maintaining the confidentiality of your account and password and for restricting access to your personal computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of majority, you may use our website only with permission of a parent or guardian. Pineapple Zoo and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

prohibited items
Check your municipal, state, provincial, federal, and international laws to verify your item is not locally prohibited before ordering. We are not responsible for any legal consequences resulting from the ordering of items prohibited by law in your local area from our site.

Our courier will attempt delivery to the delivery address you have specified at checkout. If no one is available to receive the package it will return to our shipper's collection depot, after which it will be returned to us. In case of failed delivery, you agree that you are liable for our shipping charge and our return to sender charge. Shipping time may vary. Calculated shipping times are provided as an estimate Any applicable import fees and/or duties are the responsibility of the buyer.

risk of loss
All items purchased from Pineapple Zoo are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please refer to our Refund & Exchange Policy for more details.

accuracy, completeness and timeliness of information 
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete and/or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information necessarily is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may in our sole discretion limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that in our sole judgment appear to be placed by dealers, resellers. and/or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
For more details please review our Refunds & Exchange Policy. 

errors, innacuracies, and ommisions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions. pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to modify any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

products or services (if applicable)
Certain products or services may be available exclusively online through our website or other forms of media we operate. These products or services may have limited quantities and are subject to return or exchange only according to our Refund & Exchange Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right. but are not obligated to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited and/or at our discretion. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Pineapple Zoo and its associates attempt to be as accurate as possible. However, Pineapple Zoo does not warrant that product descriptions or other content managed by Pineapple Zoo is accurate, complete, reliable, current, or error-free. If a product offered by Pineapple Zoo is not as described, your sole remedy is to return it in unused condition. Refer to our Refund & Exchange Policy for more details. Product may not be exactly as shown. Product photo and description is for reference only. Color, style, and condition may vary.

optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also offer new services and/or features through the website (including the release of new tools and resources) at any time. Such new features and/or services shall also be subject to these Terms & Conditions and other site policies


We cannot be held directly responsible for the actions of our affiliate partners. We are not responsible for movements, actions, and/or claims of any entity which is not us.

third party links
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites. or for any other materials, products, and/or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

disclaimer of warranties and limitation of liability
Content managed by Pineapple Zoo is provided on an “as is” and “as available” basis. this website makes no representations or warranties of any kind, express or implied, as to the operation of content managed by Pineapple Zoo or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, this website disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant ability and fitness for a particular purpose. This website does not warrant that this website, its servers, or e-mail sent from this website are free of viruses or other harmful components. this website will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that at any time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability. merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall we, our directors, officers, employees, affiliates, agents, contractors. interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data. replacement costs, or any similar damages. Whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.

Pineapple Zoo may seek injunctive or other appropriate relief in any municipal, state, provincial, federal, or international court, and you consent to exclusive jurisdiction and venue in such courts in the event of injunction. Arbitration under this agreement shall be conducted under the rules then prevailing. To the fullest extent permitted by applicable law, no arbitration under this agreement shall be joined to an arbitration involving any other party subject to this agreement, whether through class arbitration proceedings or otherwise.

You agree to indemnify, defend and hold harmless us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms & Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

applicable law
By using Pineapple Zoo, you waiver that your local, municipal, state, provincial, federal, national, and/or international government, without regard to principles of conflict of laws, will govern these Terms & Conditions and disputes of any sort that might arise between you and Pineapple Zoo or its associates. If you wish to seek injunction against Pineapple Zoo shall at that time choose the grounds and/or location of proceeding for that injunction to take place. If you wish to seek appeal, Pineapple Zoo shall at that time choose the grounds and/or location for that appeal to take place.

site policies, modification, severability
Please review all other policies, such as our Privacy Policy, posted on this website. These policies also govern your interaction with Pineapple Zoo. We reserve the right to make changes to our policies, intellectual property, and these Terms & Conditions at any time without notice. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any other remaining conditions.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms & Conditions. Such determination shall not affect the validity and enforceability of any other remaining provisions. 

Prices for our products and availability of our products including warranties are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service. 

clarification of warranties and liability limitation
We offer warranties only to the person or entity that originally purchased the product from us or our authorized distributor or retailer. We offer no warranty on compatibility of any item with any other item or peripheral device. We will not be liable in any way for the loss or theft of warrantied items and any damage caused by theft or loss. We require photographic evidence of defectiveness of warrantied items and/or return of defective items to our specified return mailing address before we will honor any exchange, repair, or refund. Our warranty policy expires if we have honored the warranty with replacement, repair, full or partial refund once within the stated policy term limits.

If a product does not operate as warranted during the applicable warranty period, we shall, at our option and expense (except, at our discretion, shipping cost), repair the defective product or part, deliver to the customer an equivalent product or part to replace the defective item, or offer full or partial refund. All items or parts that are replaced will become our property. Replacement parts or products may be new or reconditioned. Parts used in repair may be new or reconditioned.

Warranty does not apply, if:

  1. The warranty period is expired,
  2. The warranty label is broken or removed,
  3. The serial number label is missing or unrecognizable.
  4. The product has been modified or repaired by any unauthorized service center or personnel,
  5. The defect was subject to abuse, improper use not conforming to product manual instructions, or environment conditions more severe than those specified in the manual, and/or specifications, and/or warranty policy,
  6. The defect was subject to force majeure and/or acts of God/Gods/god/gods, flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances)

Warranty and out of warranty service should be obtained by contacting the system integrator/dealer/retailer/e-retailer or distributor where the customer purchased the product. When requesting honoring of warranty, the proof of purchase and the product serial number must be provided. If we request a return, the customer must pack the item(s) appropriately to prevent the returned item(s) from suffering in the transportation.

There are no user serviceable parts inside any item we offer. Do not allow any unauthorized service center or personnel to repair or modify item(s) purchased from us.

Warranty does not cover handling fees, issued at our discretion, and all fees incurred in the process of honoring warranty, including two ways freight, duties, taxes and/or brokerage fee.

If the warranted product does not operate as warranted above and in our other outlined policies, the customer's sole remedy shall be, at our option, repair, replacement, full or partial refund. The foregoing warranties and remedies are exclusive and are in lieu of all other warranties, expressed or implied, either in fact or by operation of law, statutory or otherwise, including warranties of merchantability and fitness for a particular purpose. We neither assume nor authorize any other person to assume any other liability in connection with the sale, installation, maintenance, or use of our products.

We shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by customer's or any third person's misuse, neglect, improper installation or testing, unauthorized attempts to repair or modify, or any other cause beyond the range of the intended use, or by act of God/Gods/god/gods, accident, fire, lightning, or other hazard.

Under no circumstances will we, our service provider, affiliates, employees, officers, directors, or agents be liable for any consequential, indirect, special, punitive, or incidental damages, whether foreseeable or unforeseeable, (including, but not limited to), claims for loss of data, goodwill, inconvenience, delay, profits, and/or interruption in use or availability of data.

Our and the service provider's entire liability and customer's sole and exclusive remedy for claims related to or arising out of these terms and conditions for any cause and despite the form of action, whether in contract or in tort, statutory or otherwise, including negligence and strict liability, will not exceed the amount of the purchase price paid for the warranty. this limitation of liability will be effective even if customer has advised us or our service provider of the possibility of any damages.

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions). Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party. 

Contact Us if you have any questions regarding Terms & Conditions or other policy content.